Company
Description
Nestle is one of the largest company
in the world. It is a Swiss transnational food and drink company. /it was originated is 1860 , two Swiss
enterprises were founded that would later from the core of nestle. They expanded
their business throughout Europe and U.S. In 1866, Charles & George
established Anglo Swiss condensed “Milk Company” in Switzerland. And after that
slowly and gradually they have become one of the world’s leading food and
beverage company, with over 500 factories around the world and over 250,000
employees. In 2005, it achieved sales of $75 billion from its portfolio of
well-known brands, such as Nescafe, Nestle Pure Life, Milo , Koko Krunch, Nestle
Cerelac, Milk Pak , Lean Cuisine, Kit Kat, Butterfinger, Purina, and Friskies.
SWOT Analysis
STRENGTHS
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WEAKNESSES
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1.
Nestle is a
highlydiversified company operating in many different markets and sectors of
those markets.
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2.
Criticism over high water usage, selling contaminated
food, anti-unionism, forced child labor and using other unethical practices.
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3.
They have unmatched Research
and Development capability.
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4.
Much of its sale depend upon a few well-recognized
brands. This makes the company vulnerable to any sudden changes in consumer
behavior.
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5.
They variety of brands give
Nestle a strong ability to weather econmics because it serves many different
segments of the market.
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- The company is heavily
dependent upon advertising to shape consumer opinion and drive
traditional sales. This can lead to high marketing costs with a
questionable return on investment.
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7.
Nestle
has low cost operators that allow them to not only beat the competition by
producing low cost products, but by also edging ahead with low operating
cost.
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8.
No direct market outlet.
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9.
Strong relationship with
retailers
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10.
Strong geographic presence.
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OPPORTUNITIES
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THREATS
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- Growth
in online retail could open up new distribution channels such as Amazon
Prime that can bypass traditional retailers.
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2.
Poor quality water and its scarcity
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- Transparency in material sourcing.
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4.
Increased competition in the beverage and food industries
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5.
Nestle have opportunity to
expand their product line like tea, etc.
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6.
The price of coffee beans could significantly rise due to major weather
disasters
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7.
Ethical business activities
and support in community.
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8.
There is pressure from large retailers for cutting
prices.
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9.
In todays health conscious
societies, they can introduce more health-based products, and because they
are a market leader, they would likely be more successful.
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10. Strong
presence of regional competitors
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Product description
Nestle
began developing a coffee brand in 1930. Nestle introduced the new product
under the brand name Nescafe, which is a portmanteau of the words "Nestlé"
and "café", on 1st April, 1938. Nestle first
introduce their coffee brand in Switzerland. Nescafe is soluble powdered coffee
that became an American stable during World War 2.Their first ever coffee,
which is now named as Nescafe classic.
Later
on they introduced a new brand in Canada and the US called “Taster’s choice”.
In 2003, the company reintroduced the Nescafe brand in Canada & US &
the product is now known as “Nescafe Taster’s Choice”. In 2006, Nescafe
launched the new coffee machine system “Dolce Gusto”. This system allows
consumer to make various style of coffee themselves. Nescafe have produced and
retained reliable products under their brand name. Nescafe have noticed the
increase of coffee culture lifestyle. That is adopted by students and young
professional & have decided to focus on the psychographics & lifestyle
of intend market.
The
price for a 50g Nestle Nescafe classic is 175 PKR rupees. Positioning of
Nescafe is “1 coffee cup, 1 good feeling”. Unique Selling point of Nescafe
classic is “100% pure instant coffee”. It is used to make coffees instantly as
well as people often add it in their tea to get a mixture of tea and coffee.
Product line:
Nescafe has a pretty
huge product line. Here are some of the products that are included in their
product line:
·
Nescafé
Original
·
Nescafé
Classic
·
Nescafé Gold Blend Half Caff
·
Nescafé
Gold Blend Decaf
·
Nescafé
Alta Rica Decaff
·
Nescafe
Blend 43
·
Nescafé
Blend 37
·
Nescafé
Black Gold
·
Nescafé
Classico
·
Nescafé
Decaff
·
Nescafé
Half Caff
·
Café
Parisien
·
Nescafé
Gold Blend
·
Nescafé
Suraya
·
Nescafé
Alta Rica
·
Nescafé
Espresso
·
Nescafé
Fine Blend
·
Nescafé
Partners Blend
Product Mix:
The
four dimensions to a company's product mix include,
·
Width
·
Length
·
Depth
·
Consistency.
Depth
of a product mix pertains to the total number of variations for each product.
Variations can include size, flavor and any other distinguishing
characteristic. For example, if a company sells three sizes and two flavors of
toothpaste, that particular brand of toothpaste has a depth of six.
·
Nescafe Classic. (500g pack, 100g
bottle, and 50g bottle)
·
Nescafe gold. (100g and 50g bottle)
·
Nescafe 3 in 1. ( sachets)
·
Nescafe Cold Coffee. (200ml pack)
Hence
Nescafe have four type flavors that comes in three sizes. Nescafe has a depth
of 12.
Width
of a company's product mix pertains to the number of product lines that a
company sells. For example, if a company has two product lines, its product mix
width is two.
9
for nestle Pakistan,
·
Ambient
Dairy (Nestle Bunyaad, Nesvita calcium plus, Milk Pak)
·
Chilled Dairy (Nestle yogurt,
Zeera/Podina Raita)
·
Juices ( Nesfruita, Fruita Vitals)
·
Bottled water
·
Culinary & food (Maggie Noodles)
·
Baby food (Cerelac)
·
Breakfast cereal (Corn flakes, Koko
Crunch)
·
Coffee (Nescafe)
·
Confectionary (KitKat)
Product mix length
pertains to the number of total products or items in a company's product mix,
For example, ABC Company may have two product lines, and five brands within
each product line. Thus, ABC's product mix length would be 10.
Nestlé’s
product mix length is 28.
Product mix consistency
pertains to how closely related product lines are to one another--in terms of
use, production and distribution. A company's product mix may be consistent in
distribution but vastly different in use. For example, a small company may sell
its health bars and health magazine in retail stores. However, one product is
edible and the other is not. The production consistency of these products would
vary as well.
Product Life Cycle:
Growth:
Ø Nescafe has a strong branding, high quality with reasonable price to
secure their market position.
Ø Utilize advertising to stress the
product’s benefits for targeted costumers.
Maturity:
At this stage Nescafe also develop a
new product image and apply the new technology to their products.
Competitor Analysis
These are some of the competitors of
Nescafe Classic:
1. Maxwell
They makers of Maxwell house coffee
and pepsi-cola soft driks have formed a joint venture to sell ready to drink
canned coffee. They are targeting matured drinkers of coffee who want to feel
the strongest of traditional coffee. They have set high prices which indicates
that they they look for high income class people who want to sit back and relax
at their home with a cup of coffee. 150g jar of Maxwell is of Rs. 525.
2. Moccona
They are targeting the main household
shopper of age 25-60. It is the most expensive instant coffee in the market.
And their advertisement emphasis on its rich European background and flavor.
The current market price of Moccona in Pakistani is Rs. 750 for a 150g jar.
3. Riva
They have a specific target audience
who are younger consumers like students. They are potentially threatening to
Nescafe as their intended market develops loyalty to brand at young age. They
have similar pricing structure to Nescafe. Their market share keeps on
increasing. Riva’s launch in Australia affected the maturity and stability of
the instant coffee market with respect to Nescafe. The price of a 150g jar of
Riva is Rs. 625.
4. Lavazza
It claims to be “Italy’s favorite
coffee”. It’s strength includes an excellent international marketing campaign
targeted at younger female coffee drinkers. As a national firm they have home
field advantage and they keep on advertising themselves in Italy culture. The
price of 150g of Lavazza is Rs. 650. IT is available only in a few super
markets like Aghas and Hyperstar.
These are some of the available
competitors of Nescafe in Pakistan and this number keeps on increasing. But
none of them affects Nescafe yet because they have already established their
standing. The price they are offering has also become justifiable with their
positioning in the market. They have a good standard packaging and pricing but
along with that biggest accomplishment of this brand is feasibility. Finding a
Nescafe coffee in Pakistan is easy. They have made themselves available at
every mall and every shopping outlet and they are also available in local
general stores. They have made such positioning that when the name of coffee
comes one’s mind drifts off to Nescafe instantly. Hence, it is quite difficult
for a new brand to come and capture their market.
Market Segmentation & Target market
Market Segmentation:
The Nescafe
target market is mainly for coffee lovers. It is convenient to be used at home,
work place or on the way. It serves them by offering wide product line for
different segments.
Geographically
it targets west side of turkey because
of the habitual use in east side of turkey. Demographically it targets youth to
create loyalty towards brand.
Some
Potential Market segments are:
1: Students: Students are busy in their life style,
possess ambitious and outgoing personality. They are potential, regular and
first time users. They are also seasonal
users mostly in exam days.
2: Professionals: They are inspired
and outgoing in nature. They live in urban areas mostly consume at morning.
They are regular users and prefer quality.
3: Managers: People in this category
are of the age of 45-60.They are heavy
users and their choice used to be indifferent. These people live in urban areas
and are hard workers in nature.
Target Market
Nestle is focused on big
distributors having great market experience and huge market share. Like Albert
Heijn, Jumbo and wholesalers like Hanos.
Differentiated Marketing
Nescafe target different
market segments by using differentiated marketing strategy. It offers different
products to different market segments to fulfill their requirements. Nescafe
Xpress, Nescafe Cappuccino, Collection, Nescafe 3ü1 Arada, Nescafe Cappuccino.
NESCAFÉ CLASSIC
Differentiated
Marketing
Nescafe
offers different quantities so that anyone can buy as per there need and
budget. For example: Classic 2gram is suitable for students. Because they may
need it anywhere and at any time. But Classic Kanavos 200grams is for families.
It also offers Classic economic packet 100 grams for families with lower income
level.
Pricing Strategy
Nescafe has adopted non-price
competition strategy. Nescafé have a huge set of products, which is mainly aimed
to satisfy the customer taste buds. The price of products are dependent on the quality
of the material used in that particular product. The products are high in
quality and they are significantly priced. Nescafé has made several changes in
the portfolio and new products are inducted. This has increased the customer
base, as people have a wide variety to choose from. Nescafe has many varieties
to attract and satisfy their customers of different classes at an affordable
price which gives them a good competitive advantage against their competitors.
Promotion
Strategy:
Nescafe emphasizes on the promotion of
products in all different kinds of way according to their target market and
culture. The company has made one thing sure that their logo remains the same
since the origin. This in a way made the people recognise the logo and they
could recognise the brand just by the logo, as the logo has been imprinted in
the mind of the people. Nestle has used a number of advertising strategies
throughout the years to make the product Nescafe appealing. In particular, it
has used persuasive advertising, with an emotional aspect, to make it an
instant success. Such as their recent TV commercial gave coffee a way of being
energetic and getting new ideas. For that they used artists to come and tell
how Nescafe helped them in their lives. Nestle runs a number of advertisements
and TV commercials focused towards making it a household premium brand.
The continuous advertising with smart promotions has given Nescafe a
strong position in the instant coffee industry. Not just the electronic media
Nescafe do make loads of efforts to attract their target market using other
promotion tools such as radio, billboards, internet, public relation activity
and newspapers.
Positioning
Nescafe uses product
differentiation and image differentitation in order
to gain competitive advantages to build a position by providing superior value
compare to competitors. Nescafe has the biggest market share in instant coffee
market with the features of its products, quality levels, and the satisfaction
that it gives to customer as perceived value. Besides, the company conveys
Nescafe Classic’s distinctive benefits and positioning since customers perceive
a differenece based on brand image differentiation when competing offers look
the same.
Value Proposition
More for the Same
Nescafe is
selling its products at the same prices with market average like its
competitors but at the same time presents its customers high level of
satisfaction with respect to quality of coffee.
Positioning Statement
“To people who are inspired and outgoing, cool and trendy, In the need of starting each morning with an enjoyable taste
and original smell of coffee, Nescafé and its Classic gives the best taste and quality, That makes you both relax, happy and unsleepy.”
Marketing
Channels/Distribution Mix
The channel of distribution of
Nescafe coffee goes from manufacturer to distributers but those distributers
vary according to their geographical location and then they reach to the final
customer. They have two distribution channels widely used here in Pakistan.
Those are:
1st distribution channel:
Nestle/Nescafe --à
Supermarket
Supermarket --à
Consumers
In this one Nestle send their product
directly to super markets , such as Imtiaz, Hyperstar, Macro etc. and then from
these products directly reach consumers. In this channel its quite easy for
marts and nestle to be in touch.
2nd distribution channel:
Nestle/Nescafe --à
Wholesale
Wholesale --à
Retailer
Retailer --à
Consumers
In this channel, Nestle sends their
product to Whole sale and then from their they go to local retail stores and
then from their they reach the final consumer. Here, wholesalers are chosen by
Nestle only and one can’t have a say in it although other wholesalers can
request for their product and coordination.
CONCLUSION AND RECOMMENDATIONS
Nescafe Classic is one of the leading
coffee brands. They have been assuring quality in a justifiable price for a
very long time. They might have to
invest more in CSR activities and other than that if they keep on inventing
their products and bringing innovation in them then there will be hardly
someone who can get them to a downfall.